Pie Orders:

If you have questions about Pies in your order or if you are not 100% satisfied with your pie order please email info@hubigs.com or call 800-504-PIES Monday-Friday 7am-4pm New Orleans time. Our customer service will do our best to make it right.
 

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Merchandise Orders:

If your have questions about merchandise in your order, or if you are not 100% satisfied with your purchase, please email shipping@bayoubrands.com.

MERCHANDISE RETURNS AND EXCHANGES

If you received the correct item(s), but would like to make a return or exchange, please mail the MERCHANDISE item to:

Hubig's Returns
1022 Josephine St.
New Orleans, LA 70130

Include a note with your order details and contact information, as well as instructions for us regarding the return/exchange. Refunds will be issued as soon as possible after the item(s) have been received and inspected, and a separate refund notification email will automatically be sent. Refunds are only sent to the card that was used to make the original purpose. Please allow a few days for the refund to post after receiving the notification.

DEFECTIVE OR DAMAGED MERCHANDISE ITEMS:

A claim must be made within 14 days of purchase for us to replace or refund damaged or defective items of your order. This does NOT include products that have been altered or damaged by the recipient and must be a manufacturer defect or damage occurred during the shipping process. We are not responsible for damages caused to items due to opening of our packaging by the customer. So be careful with those blades and scissors! If the item qualifies as defective or damaged and we still have the item in stock, we will send a replacement along with a return label. 

****Shirts that have been washed, worn, or have non-factory defects/damages are NOT eligible for a refund and new items will not be issued, so be careful with scissors while opening packages!*****

If a return is initiated and an item sent back citing the reason as defective or damaged, and does not meet the above criteria, NO REFUND WILL BE ISSUED.

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MERCHANDISE SHIPPING INFORMATION:

• Please allow 1-3 days in processing time before your order is shipped. You will receive an email notification when your order has shipped. 

• We do not offer expedited shipping for merchandise. Orders are processed in the order received.

• If you would like expedited shipping, or would need your package by a certain date, please email shipping@dirtycoast.com. We will do our best to accommodate reasonable requests

• If your order is marked "Return To Sender", you will be responsible for the shipping costs to have your items sent a second time. Please check the address that you have entered and make sure it’s correct before completing the check out.

LOST/STOLEN MERCHANDISE SHIPMENTS:

• Unfortunately, we are NOT responsible for lost or stolen packages if an uninsured shipping rate is selected for your order. If you choose Priority Shipping at checkout, we may be able to replace (if the items are still available in stock) or refund the items of your order. 
• Any shipments that have been scanned as delivered cannot be replaced or resent as once the service delivers a shipment the item is no longer insured.
• Only items lost in transit are eligible for replacement or reimbursement. Items that are stolen after delivery, are NOT eligible for refund or replacement. 
  

Updated 11.28.2022